The Benefits Of Outsourcing Your IT Support Explained

Businesses looking to expand into new markets, or just grow in general, will find that they need to upgrade certain departments of their business. They may need to open brand-new departments or work with new departments in some cases.

If you haven’t yet got an IT department, or need to expand your current one, then it will be important to get ahead of your IT support needs. Continue reading this article to learn why you should look into outsourcing your IT support to continue focusing on other aspects of your business.

24/7 support

One of the main benefits of outsourcing your IT support is that you will be able to ensure you have your IT systems being looked after when you’re not at work. If you operate a shop, you will likely close for the day in the evening. Overnight, your systems may go down either due to a system update going wrong or just going down in general. When you open, you may lose a few hours of business until it’s sorted.

The benefit of having outsourced IT is that they could fix the solution while your business is closed for the evening. They may be able to spot when something goes down through their systems, or they may be able to fix something as soon as your report it.

Not all IT support specialists will offer their services 24/7, but you must find ones that can help you at any time. For example, totality services are an IT support company with specialist experts who offer support at any time of the day, any day of the year. They do this for over 140 different businesses in the London area, with plenty of appraisals. It’s essential to look into reviews for IT support, as you can find out first-hand what companies have gotten from this type of support and if it will suit you.

Compliance and security

An outsourced IT support business can also reassure you of your security measures and compliance needs. When you are working with an outsourced IT team that understands what they are doing in the cybersecurity world, you will rest easy knowing that your business is being secured and can focus on the rest of your business.

These experts are constantly being trained on the latest developments in the cyberworld and can ensure you have the latest security updates and fixes for when you need them. Some IT support experts may offer ISO 27001 certification too, which helps reassure your clients that you have taken the necessary caution to protect their private data from online leaks.

If you don’t have cybersecurity in place, your customers may lose faith in you and choose your competitors. Especially for smaller businesses, cybersecurity is important to get right, and an outsourced IT support expert could provide you with exactly what you need.

Save on costs

Overall, it’s worth bearing in mind that you will be able to save on costs by outsourcing departments, and IT support is no different. With in-house IT support, you will need to pay for the employment of full time-staff, pay for the dedicated services of a department, and order all the hardware and software you would need. It’s a different business model, for sure, but could be one that reduces your overhead and allows your cost base to be more flexible.

Of course, an outsourced IT department means you don’t need to pay for all of these things, as they will have everything in place. Instead, you will more than likely pay a monthly fee, or an annual one, that covers you for this time.